Welcome to the Veterinary Grade Knowledge Center.

You can find a brief answer to the most common questions (FAQs) clients have. By clicking on one of the categories below, you will be taken to a series of questions and answers.

If your question is not addressed, please contact our dedicated Support Team.

 

 

 

 

 

MY ORDER

 

Where is my order confirmation?

Once you have placed an order, you will receive an email confirmation to the same email address that you provided at checkout. If for some reason you did not receive this email, please check your SPAM folder before contacting our Customer Support team.

 

What if my order arrives damaged?

If your order arrives damaged, or is in any way incorrect, please contact us within 7 days of receiving your order at support@veterinarygrade.com.

• Take a clear, digital photo of your damaged product and the shipping container it arrived in.
• Attach your photos to an email and send them to support@veterinarygrade.com.
• Include your ORDER NUMBER, FULL NAME and a brief description of the circumstances.

You will receive an email within 36 hours. We will work with you to resolve the situation. 

 

How do I track my order?

You can get up-to-the-minute tracking on your order by clicking here and inputting your tracking number. Watch your inbox for shipping update emails as your order is on its way to you!

 

Can I cancel my order?

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.

 

 

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SHIPPING & RETURNS

 

Do you ship to my location?

We ship world-wide! Some exceptions may apply. If you have any questions, feel free to contact us regarding your shipping destination (address).

 

How long will it take for my order to be shipped?

Depending on the time of your order, it will be shipped out same day or the next business day.

 

How much does shipping cost?

There is a $3.99 flat-rate shipping fee for all orders shipping within the USA. Expedited Shipping within the USA is $18.99.

For orders outside of the United States, you may select and calculate the shipping charges during checkout.

All orders are shipping through USPS (United States Postal Service) with a tracking number.

 

I have an issue with my order and/or tracking information.

Please contact us immediately should you run into an issue with your order. We are more than happy to help! For tracking your parcel, it may be tracked via the USPS website.

 

What is your return/refund policy?

If you are not entirely satisfied with your purchase, we are here to help.

• You have 30 days from the date you ordered your item to submit a return request.
• We will notify you once we receive your return.
• Our processing team will inspect your returned item and we will notify you of the status of your refund.
• We will initiate a refund to your original method of payment if your return is approved.

You will receive the credit within 3-5 business days, depending on your payment provider's policies.

 

 

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PAYMENT & BILLING

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, Venmo and Shop Pay.

 

Will I be billed anything after I order?
No, you will only be billed for your order. If you specifically signed up for a subscription, you will be billed monthly once you order has been processed and dispatched.

 

 

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BLOODROOT PASTE & SARCOIDOSIS

 

What is Sarcoidosis?

Sarcoidosis is a disease complex found in several mammalian species. Specifically, equine sarcoids are the most common of tumor growths reported in horses. Sarcoids are non-malignant; they typically do not spread throughout the body, yet frequently grow larger and multiply locally. They can occur as single or multiple lesions in different forms; ranging from small, wart-like lesions to large, ulcerated and fibrous growths.

 

What causes Sarcoidosis?

There has yet to be a clear, exact cause of sarcoids, but it is widely believed (based upon strong evidence) that they are initiated by viral infection, such as BPV (Bovine Papilloma Virus). This would be transmitted by flies or other biting insects.

 

Where do Sarcoids appear?

Sarcoids most commonly appear on a horse’s abdominal area, sheath, legs, ears, muzzle area and/or around their eyes.

 

How many types of Sarcoids are there?

There are six (6) distinct clinical ‘types’, including: Occult, Verrucose, Nodular, Fibroblastic, Malevolent (quite rare) and Mixed (a combination of the other five types).

 

What animals does it effect?

Sarcoidosis generally effect the genus Equus (mammals in the family Equidae), commonly referring to: Horses, Donkeys, Zebras, Mules and Ponies. Related tumors and growths have been found in other livestock, such as some species of large bovine and large canine.

 

What effect do Sarcoids have on my horse?

Sarcoids can cause irritation, interference with tack (hemorrhage) and loss of value to the affected horse. If knocked or rubbed, the surface of the growth and flesh will bleed. “Fly worry” and local infections are common results.

 

What is the recommended protocol to use with the Bloodroot Paste?

Please click on this link for general use instructions. Follow the instructions very carefully (precisely).

 

How do I store the product?

To keep the product fresh, we recommend ensuring that your container is properly (securely) closed and kept in a cool and dark place, away from direct sunlight.

 

When does my product expire?

Veterinary Grade Bloodroot Paste expires 7-years from the manufacturing date (listed on the label).