VeterinaryGrade.com wants you to be beyond satisfied with your experience, so we have made returning or exchanging products easy.
If you are dissatisfied with our product, or if it arrives damaged, you may return the unused product(s) up to 90 days from the delivery date for a full refund, less shipping and handling costs, according to our terms of agreement.
Refund Terms of Agreement
To obtain a refund, you must return any damaged or unused portion of your order. Your return must be approved, and the return must be received by us within 30 days of the delivery date. Return shipping and handling costs will be deducted from the amount refunded. You will not be refunded the cost to ship the product(s) to you.
The following terms apply for all returned items:
- To initiate a refund, email us at email@example.com. You will be given a Return Merchandise Authorization (RMA) number and instructions on how to return the order for a full refund of the product price, less shipping and handling costs.
- We cannot process or refund packages marked “Return to Sender.”
- Refunds will be issued to the same credit card or method of payment that was charged when originally placing your order.
- Send returns to the address provided, along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without a RMA number.
- *Important* You must contact us directly to begin the process and receive your RMA number. We process returns quickly. All packages must be labeled to:
We are not responsible for lost or stolen items. We recommend sending all returned items using delivery confirmation (tracking) to ensure proper delivery. After our shipping department receives your return, it generally takes 5-10 business days to process your refund. Once a return is processed, it may take up to 30 days for the return to be posted to your account, depending on your financial institution.